Privacy Policy

Effective Date: January 1, 2024

Silverstream Retreat ("we," "our," or "us") operates the website https://silverstreamretreat.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Postal address (Suite 232 6 Haley Mew, New Wilbert, WA 2920, Denmark)
• Payment and billing information
• Booking and reservation details
• Communication preferences
• Feedback and correspondence

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing hotel reservations and bookings
• Providing customer service and support
• Sending booking confirmations and updates
• Processing payments and preventing fraud
• Improving our website and services
• Sending promotional communications (with your consent)
• Complying with legal obligations
• Analyzing website usage and performance

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics (G-XXXXXXXXXX) to understand user behavior
• Marketing Cookies: Facebook Pixel and other advertising tools
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, and website hosting
• Business Partners: Partners who help us provide casino and hotel services
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking and transaction records are typically retained for 7 years for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your data
• Withdrawal: Withdraw consent at any time
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at +3788741925997 or via our contact form.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Silverstream Retreat
Suite 232 6 Haley Mew
New Wilbert, WA 2920
Denmark
Phone: +3788741925997
Website: https://silverstreamretreat.com

13. GDPR Compliance (For EU Residents)

If you are a resident of the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contract performance (booking and service provision)
• Consent (marketing communications)
• Legitimate interests (business operations and improvement)
• Legal obligations (compliance with laws)

You have the right to lodge a complaint with your local data protection authority.